It’s worth keeping in mind that this is pretty common for any internet provider, and moreover, these types of sites tend to focus heavily on negative reviews as customers who are happy with their billing and customer service aren’t as likely to jump online and let the world know. This seems to vary across different customer service representatives, with some users reporting that it took talking to a few different reps to solve their issue. There are also reports of long wait times when calling customer service to to to fix billing and other issues. Some of this may be due to subscribers not fully understanding what they were signing up for, but there are also plenty of accounts of extra charges suddenly appearing on customers’ bills or promotional discounts not actually being applied.
Looking at user reports on independent advocacy and reviews site ConsumerAffairs, the biggest complaints from customers seem to revolve around billing. ( Note: For a complete walkthrough of all things FiOS, please check out our detailed FiOS user guide.) Billing and customer service Whether you’re already a customer or you’re just considering FiOS, we’re here to give you an overview of some of the common problems Verizon FiOS customers encounter.
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Verizon’s FiOS service has come a long way in recent years, but there are bound to be bumps along the road to reliable high-speed internet and TV service. There are a lot of links in the chain where things can (and often do) go wrong. For one thing, providing reliable internet, TV, or phone service isn’t easy, and providing them all at the same time is even more complicated. Verizon isn’t the only option for fiber internet, but it is among the most prominent choices.įor a long time, cable and internet companies have been at a near tie when it comes to customer dissatisfaction, for a number of different reasons. The company goes further, of course, providing not only internet, but also TV and (for those still interested) home phone service as well.
If you’re looking for sheer speed, fiber optic internet is the way to go, and that’s a big part of the appeal of Verizon FiOS.